Roundup: Qualtrics Agents Are About Experience More Than Efficiency

‘Experience Agents’ address issues while users complete surveys, online reviews and other interactions.

Qualtrics Experience Agents, which the company introduced at its recent X4 user conference, come with a unique pitch: They’re more about the employee and customer experience than they are about increasing efficiency.

The Experience Agents use Qualtrics data to interact with users in “personalized, proactive and empathetic” ways, the company said. That sh…