Candidates Leery of AI’s Use in Recruiting

The great majority want employers to clearly disclose how they use AI in hiring.

Employers should consider how their use of AI plays among job candidates. Most people, more than 66% of them, are uncomfortable with the idea of AI examining their resumes and making decisions about their application.

Research by ServiceNow suggests the way to address these fears lies in revealing how a company uses AI in the hiring process. Simply notifying them of AI’s use isn’t enough. “[Their] fears of AI may lead them to not apply, causing you to potentially miss out on highly qualified applicants,” the report said.