AI Helps Employers Uncover Hidden Themes in Workers’ Messages

The Wire: By analyzing text and images, AI software can uncover harassment, discrimination, bullying and other problems that may occur in the workforce. Is that a good thing?

Employers are using AI to follow and analyze their workers’ messages on communications platforms like Zoom, Slack and Microsoft Teams. AI-based products anonymize the messages, then analyze them to determine workers’ feelings about new policies and other issues. In addition, the products break down responses by considerations like age group or location.

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