<![CDATA[WorkforceAI]]>https://workforceai.substack.comhttps://substackcdn.com/image/fetch/$s_!AQ7r!,w_256,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F30cd909f-4725-49fd-a548-909428af36e0_400x400.pngWorkforceAIhttps://workforceai.substack.comSubstackSun, 28 Jun 2026 16:27:00 GMT<![CDATA[Roundup: How to Explore the Next Round of Innovation]]>https://workforceai.substack.com/p/roundup-how-to-explore-the-next-roundhttps://workforceai.substack.com/p/roundup-how-to-explore-the-next-roundFri, 27 Feb 2026 15:05:27 GMT

Podcast: How ADP Explores the Next Wave of Workplace Innovation

This week, I talk with Usman “Oz” Khan, senior vice president at ADP Ventures. The unit operates as both an incubation lab and a venture investment arm to identify emerging workplace technologies and create new growth opportunities for ADP. The goal is to balance a revenue-generating core wi…

Read more

]]><![CDATA[Podcast: ADP's Usman Khan on How Big Companies Use Investment to Enhance Product Lines]]>https://workforceai.substack.com/p/podcast-adps-usman-kahn-on-how-bighttps://workforceai.substack.com/p/podcast-adps-usman-kahn-on-how-bigThu, 26 Feb 2026 18:54:47 GMTThis week, I talk with Usman “Oz” Khan, senior vice president at ADP Ventures. The unit operates as both an incubation lab and a venture investment arm to identify emerging workplace technologies and create new growth opportunities for ADP.

The goal is to balance a revenue-generating core with strategic experimentation. ADP evaluates opportunities through recurring ideation cycles aligned with business planning, assessing market signals, scalability and customer impact. Ultimately, Oz said, ADP Ventures aims to act as a “small crowbar moving a massive boulder,” helping a legacy enterprise innovate while maintaining reliability and trust.

Image: iStock

Share

]]><![CDATA[Roundup: HR Tech Confronts Cooling Investor Sentiment Despite AI ]]>https://workforceai.substack.com/p/roundup-hr-tech-confronts-coolinghttps://workforceai.substack.com/p/roundup-hr-tech-confronts-coolingThu, 12 Feb 2026 19:04:20 GMT

Signs of volatility are emerging across the work and HR technology sectors, even as vendors continue to report revenue growth driven by demand for AI-enabled productivity and talent-management tools.

HRReporter says recent earnings reports and workforce reductions suggest investors are reassessing the long-term value of Software-as-a-Service platforms th…

Read more

]]><![CDATA[Roundup: Why Org Charts Do More Than You Think ]]>https://workforceai.substack.com/p/roundup-why-org-charts-do-more-thanhttps://workforceai.substack.com/p/roundup-why-org-charts-do-more-thanTue, 03 Feb 2026 14:58:54 GMTPodcast: Why Modern Org Charts Power Workforce Planning, Performance Management and Strategic HR Insight

HR teams are under pressure to move faster, plan smarter, and make decisions with incomplete information. In this episode of PeopleTech, Kimberlee Henry and Daniel Galvin from OrgChart break down why traditional spreadsheets fail to deliver real organ…

Read more

]]><![CDATA[Roundup: AI’s Hit Critical Mass, but the Reality is Messy]]>https://workforceai.substack.com/p/roundup-ais-hit-critical-mass-buthttps://workforceai.substack.com/p/roundup-ais-hit-critical-mass-butTue, 16 Dec 2025 15:02:56 GMT

We only care about the business of AI in HR. Join us today.

Podcast: SAP’s Autumn Krauss on the Realities of AI at Work

Read more

]]><![CDATA[Roundup: Under the Advertising Covers with OpenAI]]>https://workforceai.substack.com/p/roundup-under-the-advertising-covershttps://workforceai.substack.com/p/roundup-under-the-advertising-coversFri, 05 Dec 2025 18:10:38 GMTSubscribe now

OpenAI is quietly testing advertising features inside its ChatGPT platform as the company looks to expand its revenue base beyond subscriptions, according to recent reporting. Code discovered in a beta version of the ChatGPT Android app includes references to “ads feature,” “search ad,” “search ads carousel” and “bazaar content,” indicating that ad-inte…

Read more

]]><![CDATA[Roundup: What Are Employers Doing with AI Anyway?]]>https://workforceai.substack.com/p/roundup-what-are-employers-doinghttps://workforceai.substack.com/p/roundup-what-are-employers-doingThu, 20 Nov 2025 18:06:02 GMT

Subscribe now

Podcast: ADP’s Naomi Lariviere on Shadow AI and What Workers Think

I talk with Naomi Lariviere, ADP’s vice president of product management for shared services. She has a view of AI’s use that’s both broad and deep, so we’re going to talk about reality: Who’s using the technology and why – shadow AI – how they’re using it – and what’s its value. That and …

Read more

]]><![CDATA[ADP's Naomi Lariviere on Shadow AI and What People Do ]]>https://workforceai.substack.com/p/adps-naomi-lariviere-on-shadow-aihttps://workforceai.substack.com/p/adps-naomi-lariviere-on-shadow-aiWed, 19 Nov 2025 15:26:05 GMTMy guest is Naomi Lariviere, vice president of product management for ADP’s shared services. She leads strategic planning, among other things, for six of ADP’s business units. So, she has a view of AI’s use that’s both broad and deep. We’re going to talk about reality. Who’s using the technology and why – shadow AI – how they’re using it – and what’s its value. That and more, on this edition of PeopleTech.

Share

Subscribe now

Image: iStock

]]><![CDATA[Roundup: Amazon vs. Perplexity, AI’s Link to Declining Skills and More]]>https://workforceai.substack.com/p/roundup-amazon-vs-perplexity-aishttps://workforceai.substack.com/p/roundup-amazon-vs-perplexity-aisThu, 06 Nov 2025 18:05:23 GMTSubscribe now

Amazon’s Fight With Perplexity Signals Tension Over AI Automation

Amazon apparently doesn’t like it when AI agents wander around in its store. The retail giant has warned Perplexity that its AI shopping assistant Comet violates its terms of service because it doesn’t identify itself as an agent. According to TechCrunch, Amazon has sent Perplexity several…

Read more

]]><![CDATA[Remote’s Ramya Venkateswara on AI, Remote Work and the Human Side of HR]]>https://workforceai.substack.com/p/remotes-ramya-venkateswara-on-aihttps://workforceai.substack.com/p/remotes-ramya-venkateswara-on-aiWed, 05 Nov 2025 20:22:06 GMTMy guest this week is Ramya Venkateswaran, general manager at the HCM technology provider Remote. Their suite of products works across payroll, HR and talent around the world. We talk about the evolution of HR management in the age of AI and remote work, what customers expect from AI, and the importance of usability. Ramya says that while AI is a hot topic, the focus should remain on solving customer problems and enhancing user experience. We’ll also touch on the future of AI in business software, and how it could shape the way organizations operate.

Subscribe now

]]><![CDATA[Roundup: AI Leads Employers to Think ‘Ultralean’ in Hiring]]>https://workforceai.substack.com/p/roundup-ai-leads-employers-to-thinkhttps://workforceai.substack.com/p/roundup-ai-leads-employers-to-thinkThu, 30 Oct 2025 17:28:02 GMTSubscribe now

Amazon will lay off about 14,000 jobs, or about 4% of its corporate and technology workforce. The company said the move is meant to reduce bureaucracy and help the company run lean. However, a report in the New York Times hints this is just an early step. The company wants to automate up to 75% of its operations by 2027. Not only would that reduce headc…

Read more

]]><![CDATA[John Sumser on AI and the Endurance of Human Decision-Making]]>https://workforceai.substack.com/p/john-sumser-on-ai-and-the-endurancehttps://workforceai.substack.com/p/john-sumser-on-ai-and-the-enduranceFri, 24 Oct 2025 15:14:53 GMTThis week, I talk with John Sumser, publisher of HR Examiner and a widely known industry analyst. We talk about compensation as the foundation of work itself – everyone works for money, after all – and how fair and effective pay is prerequisite for employee engagement, not a replacement. We look at this history of AI – it’s older than you may realize – and how it’s been used throughout HR.

Sumser’s cautious about the explosion of modern AI tools. While the technology is improving HR processes, it remains uncertain whether it’s truly making people better at things like recruiting or workforce management. For all the focus on automation, however, hiring still depends on human decision-making. Resumes are marketing documents designed to get interviews, not complete reflections of candidates, John notes, just as job descriptions rarely describe the actual work. AI, can’t yet replace that human judgment.

HR’s adoption of AI mirrors past technological shifts: there is initial excitement, but it takes years before meaningful results emerge. Many “AI agents” today, Sumser notes, simply replicate old features like employee self-service, adding little true innovation. The real challenge lies in validating AI-generated insights. That’s especially important because large language models still make errors roughly 10% of the time. Still, early adoption remains valuable because those who learn how to use AI effectively will gain credibility and advantage.

While AI’s promise is vast, its integration into human systems of work will be a long, complex journey. We’re still in early days.

Subscribe now

Advertisement: Looking for the perfect HR software? SelectSoftware Reviews offers tailored guidance to help you choose the best HRIS, ATS, and payroll tools for your organization! No costs, no obligations, just great advice from people who understand HR technology. Visit SelectSoftware Reviews.

Other News

Workers worry about perceptions of laziness when they use AI, even though more of them are using the technology. A study by SnapLogic found 81% of employees leverage AI tools and 57% use AI agents regularly to save time. Despite this, workers worry about being seen as lazy (43%) or being second-guessed (24%). Most trust AI and their colleagues to maintain work quality, yet 52% expect to manage more AI agents than humans in the future, which 61% believe will be easier. Only 36% say they’ve had formal AI training. More than half (54%) say they’re self-taught. [TechRadar]

Recruiters increasingly leverage technology to reshape talent acquisition, with 65% using AI in workflows and 67% planning to boost tech spending, according to Employ Inc. While automation enhances efficiency, organizations prioritize fairness, transparency and human oversight. More than three-quarters (76%) of recruiters expect to replace their primary platforms within two years to adopt scalable, AI-driven solutions. Meanwhile, candidate quantity has become the top priority over quality. Today’s HR teams must balance budgets with hiring needs, prompting investment in process optimization, diverse talent pools, internal mobility and pipeline development. [HR Dive]

Subscribe now

ServiceNow rolled out AI agents designed to automate repetitive HR tasks. The intelligent, context-aware agents handle end-to-end HR workflows across departments while governed by ServiceNow’s AI Control Tower for security and compliance. Employees can interact via a single AI front door or voice agents, while HR business partners gain AI-powered dashboards to detect turnover risks and automate interventions. The platform aims to eliminate busywork, boost productivity and enable proactive, seamless HR operations. [ServiceNow]

Qualtrics announced a $6.75 billion agreement to acquire Press Ganey Forsta, a leader in experience measurement and analytics. The acquisition aims to enhance experience management across industries. By combining Qualtrics’ AI capabilities with Press Ganey Forsta’s industry expertise, the companies plan to improve employee, patient and customer experiences at scale. [Qualtrics]

Just a thought: AI assistants aren’t particularly good journalists, concludes a study by the European Broadcasting Union. Overall, 45% of AI’s answers to news-related questions had “at least one significant issue” with accuracy, sourcing, context, editorializing and distinguishing opinion from fact. Some 20% of answers contained major errors, including hallucinations and outdated information. Missing, misleading or incorrect attributions occurred in 31% of the AI-reported news while a lack of context affected 14%. “[The] AI fails to answer the question with a simple and accurate ‘we don’t know,’” said a BBC journalist involved in the study. “It tries to fill the gap with explanation rather than doing what a good journalist would do, which is explain the limits of what we know to be true.” [EBU]

Image: iStock

Share

]]><![CDATA[Roundup: New Agents in Oracle Fusion Cloud HCM Streamline HR Workflows]]>https://workforceai.substack.com/p/roundup-new-agents-in-oracle-fusionhttps://workforceai.substack.com/p/roundup-new-agents-in-oracle-fusionThu, 16 Oct 2025 17:07:28 GMT

Subscribe now

Oracle’s latest update to Fusion Cloud HCM centers on using embedded, agent-driven AI to automate workflows and enhance talent management for HR, managers and employees.

This week, Oracle launched new agents with an eye toward improving how HR handles core functions directly within their workflows, with complexities or spending additional money. The agen…

Read more

]]><![CDATA[Roundup: SAP Sees AI Tools as Part of the Team]]>https://workforceai.substack.com/p/roundup-sap-sees-ai-tools-as-parthttps://workforceai.substack.com/p/roundup-sap-sees-ai-tools-as-partThu, 09 Oct 2025 17:00:46 GMTSubscribe now

SAP’s new Connect conference – designed to showcase the company’s organization-wide solutions – focused more on outcomes than cool new technology, while presenting a view of SAP’s vision for AI-enabled work.

A big piece of that vision is data. Data combined with AI and applications, to be specific. And people. Company executives took pains to present AI …

Read more

]]><![CDATA[Podcast: ZayZoon's Tate Hackert on Enhacing Comp for SMB Workers]]>https://workforceai.substack.com/p/podcast-zayzoons-tate-hackert-onhttps://workforceai.substack.com/p/podcast-zayzoons-tate-hackert-onFri, 03 Oct 2025 15:11:54 GMTMy guest is Tate Hackert. He’s the co-founder and chief strategy officer for ZayZoon, an earned-wage access provider that focuses on small businesses and unique needs of their employees. The company offers more than the chance to get at your money before payday. It aims to be a financial solutions provider of sorts for SMB employees. We’re going to talk about the specifics of what they do – and what they want to do – on this edition of PeopleTech.

Subscribe now

]]><![CDATA[Roundup: At HR Tech, the AI Conversation Shifts From ‘What’ to ‘How’]]>https://workforceai.substack.com/p/roundup-at-hr-tech-the-ai-conversationhttps://workforceai.substack.com/p/roundup-at-hr-tech-the-ai-conversationTue, 30 Sep 2025 14:02:48 GMTSubscribe now

In many ways, this year’s HR Technology Conference was its traditional self. Thousands of attendees – around 10,000, organizers say – along with 433 exhibitors were, vendors staged their usual parties and people as much shop in the bars as they did on the expo floor.

At the same time, the atmosphere seemed more business-like than excited. Of course, almo…

Read more

]]><![CDATA[Roundup: Why OpenAI’s Jobs Platform is About More Than Jobs]]>https://workforceai.substack.com/p/roundup-why-openais-jobs-platformhttps://workforceai.substack.com/p/roundup-why-openais-jobs-platformFri, 12 Sep 2025 17:32:26 GMT

Subscribe now

For those interested in HR technology, OpenAI’s announcement that it will launch a Jobs Platform and companion certification program may be – I say “may be” – the biggest developments since… 2024, when ChatGPT launched.

Rather than simply introducing a new tool, OpenAI is signaling a more expansive move into HR technology — one that blends skill-building…

Read more

]]><![CDATA[Roundup: Firms Chase Hype Instead of Impact, but AI Can Deliver ]]>https://workforceai.substack.com/p/roundup-firms-chase-hype-insteadhttps://workforceai.substack.com/p/roundup-firms-chase-hype-insteadThu, 21 Aug 2025 14:30:56 GMTSubscribe now

Companies may do a lot of wishful thinking in their approaches to AI. They continue to invest money in areas where the technology may have a tertiary impact on revenue and expenses, despite indicators those dollars would be better spent elsewhere.

A recent study by MIT is getting attention because it shows the great majority of AI pilot projects fail, th…

Read more

]]><![CDATA[Podcast: ADP's Tim Wright Talks About Marketplaces, Data and HR]]>https://workforceai.substack.com/p/podcast-adps-tim-wright-talks-abouthttps://workforceai.substack.com/p/podcast-adps-tim-wright-talks-aboutFri, 15 Aug 2025 20:05:31 GMTI talk with Tim Wright, senior director of product marketing at ADP Marketplace. Tim says that with HR technology, it all starts with data. That’s not surprising coming from someone at ADP. But Tim has a lot of thoughts about how that data can be put to use and the tools vendors offer. He also gives us a look at how marketplaces like ADP’s work. Let’s get into it, on this edition of PeopleTech.

Subscribe now

]]><![CDATA[Roundup: Employers Look Backward to Handle Surging Pipelines]]>https://workforceai.substack.com/p/roundup-employers-look-backward-tohttps://workforceai.substack.com/p/roundup-employers-look-backward-toThu, 14 Aug 2025 19:29:01 GMTSubscribe now

Growing frustration with the talent acquisition process is leading some employers to dust off long-shelved tools like niche job boards or handwritten referrals. It’s all about AI.

While AI-based ATS’s offer efficiency and improved speed, they’ve also turned the TA pipeline into a firehose. Recruiters find themselves on the receiving end of mass submissio…

Read more

]]>